Our Blower Motor for our main A/C went out a couple of nights ago. I called Coolmasters to get someone out to fix it. The receptionist was very personable and professional. She got a technician out to our house the same day as soon as I got home from work.
Our tech, Kenny was outstanding; very kind, courteous, professional, and on the level about what our system (27 years old now) really needed. He took out the old motor and spent extra time getting the seized motor free from the drum so we wouldn't have to buy a new one of those. After leaving to check and see if they had a replacement he called and told me that they didn't have a matching motor in stock but one could be had first thing in the morning. For my troubles they knocked another $100 off the already reasonably quoted price for the repair.
He met me at my house early the next morning and got everything up and running. Perfect!
Coolmasters is entirely paperless so before leaving he made all of his notes into an iPad, took my check, and before he was out of my driveway I had an email from him with a detailed PDF doc of my system description, parts used, time taken, recommendations, warranty info, and a picture of my check. Very cool stuff!
I'd highly recommend Coolmasters to anyone in town needing quality work at the best price.
After fighting with my home warranty for 2 months about my AC not working and them sending out 3 other companies which could not fix the issue, I finally got to Coolmasters. There tech Greg came out and took the time needed to go over everything and really get to the bottom of what was going on. I am now on schedule to have this issue fixed and can’t wait to have my ac working properly again. Thank you guys!
Excellent, fast, friendly service! Greg & Brian went out of their way to help us out on a Saturday after the motor went out in our home A.C. unit. Thanks guys!
- happy customer
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